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Frequently Asked Questions

How do I get a BC OneCard?

  • Bring your home public library card and current ID into the library and ask for a BC OneCard. 

How many items may I borrow?

  • 15 items (up to: 6 magazines, 6 children's magazines, 4 dvds, 4 audiobooks, 1 board game, 1 video game) 

If I am a talking book user?

  • You may borrow talking books or DAISY CDs with a letter and library card from your home library.

May I renew or place holds?

  • You may renew books five times online, by phone, or in person at the library. ** Special items may have fewer renewals **
  • You may have five holds at a time.

Where do I return items?

  • Returns may be made at any participating public library in BC, but please try to return items where you borrowed them.

Note to One Card borrowers from the Okanagan Regional Library

Items borrowed from the Penticton Public Library and returned to branches of the Okanagan Regional Library are first sent to Kelowna and then mailed to Penticton. We cannot “checkin” an item until we receive it. Therefore, it is still considered “out” and will appear so on your record. Items that are still out may effect the number of new items you may borrow. If you make frequent use of our library, please consider returning our items directly.

Late Fines

There are NO MORE late (overdue) fines! 

Replacement Fees

Due to the varied nature of our items, the replacement cost for each item is different. 

Replacement Card

$4 - per replacement card

Bird Watching Backpack, Board Game, Sphero returned in the book drop

There is a $15 dollar fee if you return a bird watching backpack, board game, or sphero in the book drop. 

Forgotten Inter-Library loan

$5- if you request an inter-library loan and do not pick it up (or cancel it) you will be charged $5. 


How much does it cost?
This is a FREE service for Penticton residents!
Who can get deliveries?
This service is for Penticton residents who are unable to come into the library. (Please note, deliveries are only available for individuals who are physically unable to come due to illness, injury, vision loss, or mobility concerns).  
How do I sign-up?
Call the library at: 250-770-7781 and ask for the Homebound Service
How does it work?
Library staff select books, audiobooks and other materials for you according to your reading tastes or specific requests.
You get a delivery directly to your door every two weeks! COVID precautions are in effect, if you have any questions give us a call (250-770-7781).


50 Items. This includes up to:

  • 10 magazines
  • 6 audiobooks
  • 2 Playaways
  • 10 youth magazines
  • 6 DVDs
  • 2 Board Games
  • 2 Video Games

BC One Card

15 Items.

  • 6 magazines
  • 6 children's magazines
  • 4 dvds
  • 4 audiobooks
  • 1 Board Game
  • 1 Video Game


Library cards are free to:
  • residents of the city of Penticton
  • property owners in the city of Penticton
  • residents of the West Bench
To get a library card, come into the library with a piece of identification** with your name and current address.
** We accept Government issued photo identification with current address or 2 pieces of non-photo identification. This may be print or electronic proof of residence, for example: a utility bill, rental agreement, or personalized cheques.
Children ages 0 to 11 are issued their own cards. The parent or guardian of the child must show identification to prove residency and complete the Child Registration Form.   
Resident children ages 12 to 18 who lack proof of residence, as defined above are required to supply a student card, or return a completed registration form before Library card is issued. Parents or guardians will be asked for identification for contact purposes. 
You can get a fee based library card if:
  • You live outside the Penticton city limits. There are three periods for non-residents: 3 months, 6 months, or 1 year.
  • You are a visitor temporarily residing in Penticton. This is good for one month. 

Institutional Library Cards

Institutions operating within the City of Penticton are eligible for institutional borrowing privileges from the Penticton Public Library. 


The following institutions are eligible:

1.      Preschools & Nursery schools

2.      Independent & Public schools

3.      Child day-care centres

4.      Senior’s homes and care facilities

5.      Social service housing, including transition homes

6.      Other institutions may be eligible at the discretion of the Chief Librarian or designate.


To receive a card, each applicant must provide a letter on official letterhead giving authorization to borrow materials for the institution. This letter must be signed by the person in charge of the institution. By signing, the institution will be liable for all lost, damaged, or overdue materials.


Each borrower at the authorized institution will receive an individual card.


Materials borrowed on an institutional card shall be for the institution’s use only. All Library borrowing privileges and responsibilities will apply to institutional borrowers

For a detailed instructions on how to use our ebook services with  your mobile device, please see our Ebooks Page.

If the Penticton Public Library does not have the book you need, we will try to borrow the book from another library! 

New: Click here to make your own inter-library requests!

To request an interlibrary loan, bring the title and author to the Information Desk or telephone the library at (250) 770-7781 ext 4502.

To request a bookclub set that is not in our collection and not published in the last year, you may call us or fill out the webform.

You may also search illume (formerly outlook online) to see if the title is available.

What can I get?

  • Books published more than a year ago (we will consider purchasing newer items)
  • Photocopies of magazine and newspaper articles
  • Microfilm/fiche of genealogical materials
  • DAISY CD's for the visually impaired (borrowed from the CNIB)
  • Bookclub sets that are not in our collection published more than a year ago.

What can't I get?

  • Books published in current or preceding year

Are there items which are harder to get?

There are, this is because some libraries will lend out these items, and others will not.

  • DVDs and CDs 
  • Textbooks 

What is the cost?

  • There is no cost to borrow a book from another library.
  • There is a $5.00 fee if the item is not picked up.

How long does it take?

  • It varies. If the book is owned by a library in the Kootenays and is on the shelf, it may take only a few days. Books from larger regional systems may take two to three weeks.
  • We will tell you when the book is here, or if we are not able to get it. 

How long can I keep it?

  • Books may be kept for three weeks. You will be given a due date slip.

Can it be renewed?

  • We contact the lending library to ask for a renewal. Most BC public libraries allow one renewal.

How man Interlibary Loans can I have?

  • You may have three interlibrary loans at one time.


  • Black and white printing- $0.25 per page
  • Colour printing- $1.00 per page
  • See the staff at the information desk for more information. 


A copier is available for public use in the Reference area.

  • Black and white copies- $0.25 per page 
  • Colour copies- $1.00 per page 

Paper Sizes

  • 8 1/2 x 11"
  • 8 1/2 x 14"
  • 11 x 17" 


Scanning of documents and pictures to an email address is also availabe at a rate of $0.25 per scanned page.

Please see our hours of operation page for the most up-to-date opening hours.

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